PLEASE NOTE: This is to return or exchange products we have shipped to you within the last 30 days, that have not been used.
IF YOU HAVE A WARRANTY CLAIM, USING THIS SYSTEM COULD SLOW DOWN YOUR WARRANTY PROCESS. If you have a warranty claim use the Warranty Form. Knox Warranty Form
IF YOU HAVE A WARRANTY CLAIM, USING THIS SYSTEM COULD SLOW DOWN YOUR WARRANTY PROCESS. If you have a warranty claim use the Warranty Form. Knox Warranty Form
Returning your Product
We’re sorry that you need to return a Knox product to us, but we will try to make it as painless as possible.
1. Email Us with your intent to exchange / return
- CLICK HERE (Opens in new window) to message us with your request to return/exchange a product.
- We will then reply and provide you with the documentation needed for the products to return safely through customs. Usually within 72hours.
2. Pack up your product in new condition with tags. Include your returns form in the package.
- IMPORTANT: Write “Planet Knox Returns” and your order ID on the outside of the package.
- Attach the documentation we provided you to the outside of the package in an envelope for customs.
3. Mark your package properly
- IMPORTANT: You must mark all returns as RETURNED GOODS – FAILED SALE.
4. Return your package using courier of your choice
- Ship your package. We would highly recommend paying for tracking and insurance of your product. Please retain proof of postage.
5. Refund / Exchange
- Once your product arrives we will examine it.
- Once passed inspection we will refund your payment method within 14 days of the receipt of product.
- Exchanges will be done as quickly as possible, if the product is not currently in stock, turnaround will be dictated based on the ETA’s on the website.