PLEASE NOTE: This is to return or exchange products we have shipped to you within the last 60 days, that have not been used.
IF YOU HAVE A WARRANTY CLAIM, USING THIS SYSTEM COULD SLOW DOWN YOUR WARRANTY PROCESS. If you have a warranty claim use the Warranty Form. Knox Warranty Form
IF YOU HAVE A WARRANTY CLAIM, USING THIS SYSTEM COULD SLOW DOWN YOUR WARRANTY PROCESS. If you have a warranty claim use the Warranty Form. Knox Warranty Form
Returning your Product
We’re sorry that you need to return a Knox product to us, but we will try to make it as painless as possible.
1. Email Us with your intent to exchange / return
- CLICK HERE (Opens in new window) to message us with your request to return/exchange a product.
- We will then reply and provide you with the documentation needed for the products to return safely through customs. Usually within 72hours.
2. Pack up your product
- Pack up your product in new condition with tags. Include your returns form in the package.
- IMPORTANT: Write “Planet Knox Returns” and your order ID on the outside of the package.
- Attach the documentation we provided you to the outside of the package in an envelope for customs.
3. Mark your package properly
- IMPORTANT: You must mark all returns as RETURNED GOODS – FAILED SALE.
4. Return your package using courier of your choice
- Ship your package. We would highly recommend paying for tracking and insurance of your product. Please retain proof of postage.
5. Refund / Exchange
- Once your product arrives we will examine it.
- Once passed inspection we will refund your payment method within 14 days of the receipt of product.
- Exchanges will be done as quickly as possible, if the product is not currently in stock, turnaround will be dictated based on the ETA’s on the website.