Returns & Exchanges

PLEASE NOTE: This is to return or exchange products we have shipped to you within the last 60 days, that have not been used.
IF YOU HAVE A WARRANTY CLAIM, USING THIS SYSTEM COULD SLOW DOWN YOUR WARRANTY PROCESS. If you have a warranty claim use the Warranty Form. Knox Warranty Form

Why are you returning your product?

Please list your reason

  • Exchange in Size or Style needed

    If you want to swap out your purchase for another style or size, click here.

  • Wrong Size Ordered

    If you ordered the wrong size, click here.

  • Didn't like the style

    Didn’t like the product? Just want a refund? Click here.

  • Sent in error

    Did we make a mistake? We’re human, it happens (occasionally), click here and we will sort it out!

  • Unsuitable

    The product isn’t suitable for your needs? Click here.

  • Other

    Something that isn’t outlined here? We’ll sort it out!

We are closing next week for 2 weeks Christmas holiday. We close at 5pm on 21.12.21 and will reopen again at 8.30am 4.1.22. Orders placed before 10am on the 21st will be dispatched before closure, all orders and queries placed after this time will be processed on our return. We wish you a Happy Holiday and a joyful New Year.