U.K Returns

PLEASE NOTE: This is to return or exchange products we have shipped to you within the last 60 days, that have not been used.
IF YOU HAVE A WARRANTY CLAIM, USING THIS SYSTEM COULD SLOW DOWN YOUR WARRANTY PROCESS. If you have a warranty claim use the Warranty Form. Knox Warranty Form

Returning your Product

We’re sorry that you need to return a Knox product to us, but we will try to make it as painless as possible.

How would you like to return the product?

  • 1. Download and Print off the Knox Returns Form

    • Click here to download form.
    • Print and Fill in the Knox returns form
    • Add your Order ID as the Returns Reference Number.
  • 2. Pay your £5 Return Fee.

    Pay your discount £5 Return Fee. IMPORTANT: We will send the return label to the e-mail address on the PayPal account.

  • 3. We will email you a return label

    • We will email you a return label. Please be aware this can take up to 72 hours.
  • 4. Pack up your product

    • Pack up your product in new condition with tags.
    • Include your returns form in the package.
    • IMPORTANT: Write “Planet Knox Returns” on the outside of the package.
    • Print off your return label that we have provided you, taking care to cover the original shipping label if returning in the same box we shipped to you.
  • 5. Return your package to a UPS AccessPoint

    • Click here (opens in new window) to find a UPS Access Point close to you.
  • 6. Refund / Exchange

    • We will examine your product
    • Once signed off we will refund your payment method within 14 days of the receipt of product.
    • Exchanges will be done as quickly as possible, if the product is not currently in stock, turnaround will be dictated based on the ETA’s on the website.
  • 1. Download and Print off the Knox Returns Form

    • Click here to download form.
    • Print and Fill in the Knox returns form
    • Add your Order ID as the Returns Reference Number.
  • 2. Pack up your product

    • Pack up your product in new condition with tags.
    • Include your returns form in the package.
    • IMPORTANT: Write “Planet Knox Returns” on the outside of the package.
    • Print off your return label, taking care to cover the original shipping label if returning in the same box we shipped to you.
  • 3. Return your package using courier of your choice

    • Ship your package.
    • We would highly recommend paying for tracking and insurance of your product.
    • Please retain proof of postage.
  • 4. Refund / Exchange

    • We will examine your product
    • Once signed off we will refund your payment method within 14 days of the receipt of product.
    • Exchanges will be done as quickly as possible, if the product is not currently in stock, turnaround will be dictated based on the ETA’s on the website.