FAQs

Sales Questions

If any of your questions are not answered below please feel free to use our live chat service or email us at sales@planet-knox.com.

How do I pay?

We accept payment via all major cards via PayPal or Pay360 payment gateways.

Do you ship to my country?

ship almost everywhere, via UPS, outside of the UK. If you put the product/s in the Cart, then go to the Cart, you can select ‘Calculate Shipping’ for a quote.

Countries UPS does NOT ship to:

  • Antarctica
  • Bouvet Island
  • Cocos (Keeling) Islands
  • Cuba
  • Christmas Island
  • Western Sahara
  • Falkland Islands (Malvinas)
  • Equatorial Guinea
  • South Georgia & South Sandwich Is.
  • Heard and McDonald Islands
  • British Indies Chagos
  • Islamic Republic of Iran
  • Korea, North
  • Libya
  • Midway
  • Nauru
  • Niue
  • Caroline Islands
  • Saint Pierre and Miquelon
  • Pitcairn
  • Sudan
  • Saint Helena
  • Somalia
  • South Sudan
  • Sao Tome and Principe
  • Syrian Arab Republic
  • French Southern Territories
  • Tajikistan
  • Tokelau
  • Turkmenistan
  • Wake Island
  • Yemen
  • Andorra
  • Belize
  • Central African Republic
  • Cook Islands
  • Federated States of Micronesia
  • Faroe Islands
  • French Guiana
  • Greenland
  • Iraq
  • Kiribati
  • Marshall Islands
  • Mali
  • Maldives
  • Norfolk Island
  • Papua New Guinea
  • Palau
  • Solomon Islands
  • Chad
  • Timor Leste
  • Tonga
  • Tuvalu
  • Vanuatu
  • Wallis and Futuna
  • Mayotte

Will I be charged any additional fees?

For deliveries outside of Europe, there will probably be Import Duty and possibly other local tax to pay. These fees are outside of our control, as they are set by your own government and subject to change.

If I need to return a product, do I have to pay return costs?

Unless the product is faulty, or we sent you the incorrect product, you will need to pay the return costs.

Is your site secure?

This site uses SSL technology and runs using HTTPS. This ensures that data between us and you is encrypted, authenticated and secured. All payments are made via our third party payment gateways (PayPal & Pay360) which are compliant to PCI-DSS, the Payment Card Industry Data Security Standard.

Can I get a product on Finance?

Finance is available via PayPal using their PayPal Credit service. Feel free to review this service HERE. This service is no part of Knox and we cannot assist you with applying or making payments using this service.

Product Questions

Where can I buy?

If there isn’t a stockist where you live listed on our store locator you can order via our website for worldwide delivery.

How do I measure for a back protector?

Download a measuring guide. The nape of the neck is where the neck joins the spine, the small of the waist is located where the back curves in the most, almost exactly opposite the navel. Then follow the size guide on the particular product.

What is the difference between the Urbane Pro and Zephyr Jacket?

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Can you wear the Urbane Pro on its own?

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How abrasion resistant is X product?

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How do i adjust the Knee armour in your jeans?

It’s possible to lower the knee armour by adjusting the armour pocket. Please email us for advice on this

How do i measure my hands for your gloves?

I've lost the Aerofoils off my Handroids, can i get a replacement?

Please drop us an email and we’ll be happy to organise a set of spare aerofoils for free!

How do i measure my hands for your gloves?

Please drop us an email and we’ll be happy to organise a set of spare aerofoils for free!

What is the BOA fastening system?

It’s a patented, reliable tightener that uses coated steel to provide an ultra-secure way of fastening Knox gloves. It comes with a manufacturer’s lifetime warranty.

What is the difference between Micro-Lock and (Competitor)?

Micro-Lock is super-soft, flexible and importantly, temperature stable across all climates. So, no matter the climate or environment, you can rely on it to absorb impact to the same level as at ambient temperature.

What does Dual-Fit mean?

All of our outerwear jackets have a unique fitting system, meaning they can change up or down a a size to accommodate armoured shirts and/or layers, or wear casually.

What does CE Certified mean?

This means that the product has been tested by a third party Government approved test company and holds a certificate to confirm it meets the PPE Directive and relevant Standard.

What are the different levels of CE and Standards?

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Why don't your Jackets come with armour?

Knox believe that armour worn directly on the body in a comfortable way is much more secure, so safer, than loose in a jacket. Just like having a helmet fitted, wear it close to the body for safety. Our jackets are just as good when worn off the bike, so once the armour layer is removed, the jacket can be sized down for a perfect fit – no saggy armour pockets!

Can I return the product if i need a different size or don't like it?

Yes, with our 30 day return guarantee, as long as the product has only been tried on for size and is in re-saleable condition, we’re happy to exchange products.

Warranty Questions

Can I return the product if I need a different size or I don't like it?

Yes, with our 30 day return guarantee, as long as the product has only been tried on for size and is in re-saleable condition, we’re happy to exchange products

How do i return a product to Knox?

Please email us at sales@planet-knox.com and we’ll send you our returns form and instructions

How long is my warranty for?

  • All Knox products come with a 12 month guarantee against faults.
  • The Boa lacing system on our gloves carries a lifetime guarantee.
  • Micro-Lock armour has a 5 year guarantee.

Where can I register my warranty?

Use our Product Registration Form

If you purchased your product directly from Knox there is no need to do this.

Worldwide Shipping

We are open and shipping orders worldwide.
If you have any questions, please use our Live chat or Email.