Planet Knox Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us at [email protected].
Planet Knox Ltd is a UK based company and complies with UK consumer law. By visiting our Knox Armour website you accept and agree to the content of these Terms and Conditions.

Our contact details

Planet Knox Limited,
Unit 5 Derwent Mills Commercial Park,
Wakefield Road,
Cockermouth,
Cumbria,
CA13 0HT
United Kingdom

Phone: +44 (0)1900 825825
Fax: + 44 (0)1900 824824
Email: [email protected]
VAT Registration Number: GB 698 5461 71

Making a purchase

Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from a country other than the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa and Mastercard, Maestro, Visa Electron, Solo.

Shipping and handling

All parcels are delivered in the UK by either Standard Mail or UPS Express Service. Standard Mail can take up to 7 working days. Express Service is normally 1 -2 days. Free UK delivery to a UPS Access Point is offered on orders over £99.99.
Parcels sent by express outside the UK must be signed for at the credit card holder’s address. It is impossible to specify an exact time for delivery, but if requested, we will endeavour to deliver a parcel on a specific day.
All parcels delivered in Europe or the Rest of the World will be sent by Standard Mail or Express Service. Please contact us if you require any more details.

PLEASE NOTE:

Orders that are shipped to anywhere outside of the UK may be subject to custom duties or import taxes once the shipment reaches your country. Customers are responsible for paying these costs through the nominated courier. If you require further information on import taxes we recommend checking with your local customs office.

Orders are dispatched when all items are available, if you would prefer part-dispatch on your order, please email [email protected] to discuss options.

Delivery schedule

We will normally despatch your order the same day or next business day if the products are in stock. Orders are despatched Monday – Friday. These are normal business days unless it is a UK national holiday.  Occasionally there may be a delay on an order but we will make every effort to keep you informed by email. You will be given the option of cancelling your order if you would rather not wait.

Import charges

Planet Knox are not responsible for any customs/import charges incurred. Planet Knox products are sold in Pounds Sterling on a with DAP (Delivered at Place) basis for orders outside of the UK. The recipient may have to pay import duty or a formal Customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.
If the postcode/zip code or any part of the address is entered incorrectly, delays or delivery failures may result.

Credit card security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Returns and Guarantee

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original packaging and in resaleable condition within 30 days of the date you received the item. We will issue a full refund for the price you paid for the item. Please give us at least 2 weeks to process your refund once we’ve received your goods. The refund will be credited to the payment card account. Please see procedure and conditions below under Returns Policy.

Returns policy

You can cancel your order within 7 working days of receipt of the goods. To cancel a purchase you must first notify us in writing by mail or email, a telephone call is not sufficient. For your protection, we recommend that you use a recorded-delivery service for returning the goods. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged.
Please notify us before returning goods either by phone on +44 1900 825825 or by e-mail [email protected].
Failure to do so may see packages refused delivery and returned to mailer. Please include sender’s name, address and phone number along with a copy of the original receipt and a reason for return. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged.

If you are returning an item because of an error on our part or because it is damaged, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll also reimburse your reasonable costs in returning it to us.
If you wish us to collect incorrect, damaged or faulty goods from a UK address, please phone us on 01900 825825. This line is available Monday to Friday 8.30am to 5.00pm and calls are charged at the standard rate. We will then arrange for collection of the goods
If you are outside the U.K and returning a product, please follow the procedure for Returns outside of the UK which is explained at https://www.planet-knox.com/product-returns/world-returns/.
Ensure you mark the package with “RETURNS” to stop the package being held in customs.

Warranty

Knox products have a warranty of 12 months from date of delivery. In the event of any article being faulty in materials or workmanship, we undertake to replace or at our option repair the article free of charge, subject to the below.

This warranty does not apply to any faults that happen because of any of the following:
(a) damage due to normal wear and tear;
(b) deliberate or willful damage, abnormal storage or use, accident, negligence by you or by another person;
(c) if you fail to use the products in accordance with the instructions provided;
(d) any adjustment you have made to the product, or alteration by you or someone else who we have not authorised.
Our liability is limited to such replacement or repair, which shall be deemed a complete fulfilment of our contract. In the event of any article being faulty in materials or workmanship when delivered, notification must be made to us within 7 days and we are to be allowed a reasonable time to enable us to replace or repair any article, providing that all faulty articles are returned to us in the state in which they were supplied by us. We shall be under no liability for faulty parts damaged in transit whether due to unsatisfactory packaging or otherwise.

If you have any problems with a Knox product as outlined above, please email us at: [email protected].

Important safety notice

Many of the sports and activities which people take part in when using our products can be dangerous and we have no control over how you make use of our products. You are responsible for reading and complying with all safety instructions that we make available to you which relate to our products, and to exercise good judgment as to the proper selection and use of any of our products.
Whilst every effort is made to ensure that Knox products meet your reasonable satisfaction, and whilst many of our products are certified as CE approved to EU standards, we cannot guarantee that our products will protect you in all circumstances.

Liability

Knox shall not be liable for any personal injury you suffer as a result of using our products except to the extent such injury is caused by our negligence.
You agree that Knox products are worn at your own risk and products do not claim to protect you from any or all personal injury which may occur whilst wearing them.
Whilst Knox are responsible for loss or damage you suffer that is a foreseeable result of our breach of our contract or our negligence, Knox shall not be responsible for any loss or damage you suffer that is not foreseeable, or is not a result of our breach or negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into our contract.
We shall be under no liability whatsoever for any consequential, indirect, incidental damage, loss or other expenses.
As some jurisdictions do not allow the exclusion or limitation of consequential, indirect or incidental damages, loss or expenses, Knox’s liability in such jurisdictions shall be limited to the extent permitted by law. Knox will not be responsible for any losses not caused by Knox.
Nothing in this contract shall limit or exclude our liability to you for:
(a) death or personal injury resulting from our negligence; or
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by sections 12, 13, 14 and 15 of the Sale of Goods Act 1979 (title, description, satisfactory quality, fitness for purpose and samples); or
(d) breach of section 2 of the Consumer Protection Act 1987.

Privacy policy

View our privacy policy in full HERE

Accuracy of content

Planet Knox Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.

Severance

If any part of this contract is found to be invalid, unenforceable or illegal, it shall not affect the other parts and if this contract would be wholly valid, enforceable and legal were that part deleted, that part shall be deemed deleted.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Offers

Any Knox products that are part of any offer or promotion are sold standalone as part of that offer. Products on offer cannot be mixed and matched with other offers, nor can they have further discounts applied to them. Should this occur the order will be cancelled and refunded.