The Knox Privacy Notice

Last Updated: 24th May 2018.

PRIVACY POLICY – EU/EEA COUNTRIES

At KNOX, we are committed to protecting and respecting your privacy. This notice sets out key information regarding KNOX and how any personal data you provide to us will be processed. For more detailed information on how we use your data and your rights regarding your data, please read our Privacy Policy below. For all other information regarding our services, please refer to our Terms & Conditions.

If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing [email protected], calling +44 1900 825 825 or writing to the Knox Team at PLANET KNOX LTD, UNIT 5, DERWENT MILLS COMMERCIAL PARK, COCKERMOUTH, CUMBRIA, CA130HT, UNITED KINGDOM.

About us

The KNOX website is owned and run by PLANET KNOX LTD (referred to here as “we”, “our”, “us”). The term “our online services” refers to PLANET-KNOX.COM, KNOXAUSTRALIA.COM, our pages on third party social media platforms such as Instagram, Facebook, Twitter, YouTube and Google+ and any other websites or apps we own or run from time to time.

The term “our services” refers to our online services and any of our other products and services offered from time to time. If you use any of our services, we will refer to you as “user”, “visitor”, “you”, “your”, “yours” in this policy.

For the purpose of the UK Data Protection Act 2018 and the General Data Protection Regulation 2016 (the Law), the data controllers for any personal information we hold about you are PLANET KNOX LTD of UNIT 5, DERWENT MILLS COMMERCIAL PARK, COCKERMOUTH, CUMBRIA, CA130HT, UNITED KINGDOM.

What personal data do we collect and why?

We collect your personal data when you place an order, call our Customer Support team, sign up for our marketing communications, browse our website or use the other services offered by our website (www.planet-knox.com). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:

  • Take your orders, process your payments and deliver the items you have purchased;
  • Provide any additional services you have requested, such as our marketing communications;
  • Give you access to services reserved for registered users, such as Wish Lists and product alerts;
  • Provide you with help and assistance via our Customer Support team;
  • Personalise your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.

Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you.

You can opt out of sales and marketing communications from us at any time using our Privacy Centre.

Who will process your data?

Your personal data will be processed by PLANET KNOX LTD, as the data controllers, and may also be processed by other companies acting under our instructions.

We may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.

How long do we keep your data?

We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on www.planet-knox.comare retained in accordance with local tax law (seven years in the UK), while those data used to send you our marketing communications are retained until you ask to be unsubscribed.

What are your rights regarding your personal data?

Under the Law, you have the right to:

  • Know what personal data of yours we are processing, where that data came from and how we are using that data;
  • Ask us to update, correct or supplement the data we hold about you;
  • Withdraw consent for processing for a specified purpose;
  • Ask us to delete or erase your data from our systems;
  • Limit or oppose our processing of your data;
  • Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.

You can exercise these rights at any time by emailing [email protected], calling +44 1900 825 825, writing to us at Are PLANET KNOX LTD of UNIT 5, DERWENT MILLS COMMERCIAL PARK, COCKERMOUTH, CUMBRIA, CA130HT, UNITED KINGDOM or using our Privacy Centre.

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction. In the UK, the complaint should be presented to the Information Commissioner’s Office (https://ico.org.uk/).

This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically. The date of issue is shown at the beginning of the notice.

PRIVACY POLICY: KNOX

Welcome to the KNOX website.

At KNOX we are committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe. For additional information on how we use cookies please refer to our Cookie Policy in the Privacy Centre. For all other information regarding our services, please refer to our Terms & Conditions.

If you have a question that is not answered here, or if you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing [email protected], calling +44 1900 825 825, writing to the Privacy Team at PLANET KNOX LTD of UNIT 5, DERWENT MILLS COMMERCIAL PARK, COCKERMOUTH, CUMBRIA, CA130HT, UNITED KINGDOM or using our Privacy Centre.

1. WHO IS THE DATA CONTROLLER?

Under the data protection law, the data controller is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected.

The KNOX website is owned and run by PLANET KNOX LTD. For the purpose of the UK Data Protection Act 2018 and the General Data Protection Regulation 2016 (the Law), the data controllers for any personal data we hold about you are PLANET KNOX LTD of UNIT 5, DERWENT MILLS COMMERCIAL PARK, COCKERMOUTH, CUMBRIA, CA13 0HT, UNITED KINGDOM.

PLANET KNOX LTD (referred to here as “we”, “our”, “us”). The term “our online services” refers to PLANET-KNOX.COM, KNOXAUSTRALIA.COM, our pages on third party social media platforms such as Instagram, Facebook, Twitter, YouTube and Google+ and any other websites or apps we own or run from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.

Should you have any queries about our use of your personal data, please email [email protected], call +44 1900 825 825 or write to our Privacy Team at PLANET KNOX LTD of UNIT 5, DERWENT MILLS COMMERCIAL PARK, COCKERMOUTH, CUMBRIA, CA130HT, UNITED KINGDOM, UK.

2. WHAT PERSONAL DATA DO WE COLLECT?

  1. We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at www.planet-knox.com:
  2. We process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
  3. We collect your email address when you sign up to receive Newsletters.
  4. If you register for a KNOX account, we collect your name, email address, password, country and your marketing preferences.
  5. When you contact our Customer Support team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.
  6. We collect and process data about your browsing on www.planet-knox.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
  7. If you are a customer of www.planet-knox.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
  8. If you provide us with someone else’s data – for example, if you purchase a product to be delivered to a friend or as a gift – we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend.
    If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.

3. HOW DO WE USE THE PERSONAL DATA WE COLLECT?

We collect and process your personal data for the following purposes:

  1. When you purchase a product from www.planet-knox.comwe ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.
  2. When you visit www.planet-knox.com, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.
  3. When you visit www.planet-knox.com, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  4. We also collect data about your use of www.planet-knox.comby using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy.
  5. When you register on www.planet-knox.com, we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Support team.
  6. When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Support team.
  7. If you have purchased from www.planet-knox.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item we know you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your contact preferences on www.planet-knox.comor by contacting our Customer Support team.
  8. We analyse contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to tell you that these are now on sale or display similar products to you as part of our internet advertising.
  9. When you contact our Customer Support team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.

4) WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

  1. Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when your purchase an item from www.planet-knox.comso that we can process your payment and send you your order confirmation.
  2. In certain circumstances, we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
  3. We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.
  4. Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange data with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.

The legal basis for each of the ways in which we use your personal data is as follows:

Our use of your data Our legal basis for processing

  1. When you purchase a product from www.planet-knox.comwe ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, completing any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.
  2. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests. This means that while you will continue to be able to browse www.planet-knox.com, you will not be able to purchase products and you will not be able to use the services of our website such as the Wish List.
  3. When you make a purchase at www.planet-knox.com, we are required to process your personal data to meet our legal obligations in accordance with the tax provisions and other statutory rules which apply.  You are free to decide whether or not to purchase from us, but if you do make a purchase this use of your data will be necessary to meet our legal obligations.
  4. When you make a purchase at www.planet-knox.com, we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.
  5. When you visit www.planet-knox.com, we will collect the personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag. Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.
  6. When you visit www.planet-knox.com, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.
  7. We also collect data about your use of www.planet-knox.com by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. You have given your consent to our use of cookies via the cookie banner that appears on the website. You can choose which cookies to accept via our Cookie Policy. Some cookies are necessary for our legitimate interest in ensuring that the service we provide to you is administered correctly e.g. retaining items in your shopping basket.
  8. When you register on www.planet-knox.com, we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about your favourite designers. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Support team. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests. This means that while you will continue to be able to browse www.planet-knox.com, you will not be able to use the services of our website such as the wish list or alerts about products coming into stock.
  9. When you sign up for our marketing communications, we will ask you for your email address to enable delivery of our marketing communications. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Support team. You have given your consent and asked us to send you our marketing communications.
  10. If you have purchased from www.planet-knox.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your preferences via www.planet-knox.comor by contacting our Customer Support team. Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.
  11. We analyse contact data, purchase histories, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to tell you that these are now on sale or display similar products to you as part of our internet advertising. Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.
    1. When you contact our Customer Support team, we will use the personal data you provide and that we have collected to respond to your requests for help or information. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests.

We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications such as fraud prevention checks. Our use of your data is necessary for our legitimate interest in ensuring that you receive information relating to our contract with you.

5) WHO WILL PROCESS YOUR DATA?

Your personal data will be processed by the internal staff of PLANET KNOX LTD who have been specifically trained and authorised for this processing.
Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by PLANET KNOX LTD under our control.

The third parties in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specialising in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.

Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow PLANET KNOX LTD to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

We may also transfer your personal data to a buyer or potential buyer in the event that our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy.

6) DATA TRANSFER OUTSIDE THE EUROPEAN UNION

Some of the third parties listed in the previous paragraph ‘Who will process your data?’ may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en)
The transfer of your personal data to countries that do not belong to the European Union and that have not been assessed as offering adequate levels of protection will be performed only:

  • after the completion between PLANET KNOX LTD and said parties of specific agreements containing safeguard clauses and appropriate guarantees for the protection of your personal data (known as “standard contractual clauses” and approved by the European Commission), or
  • if the transfer is necessary for the completion and execution of a contract between you and PLANET KNOX LTD (for the purchase of goods offered on our website, for registration on the website or use of services on the website), or
  • for the management of your requests.

7) HOW LONG DO WE KEEP YOUR DATA?

We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.

Your personal data are retained in accordance with the following criteria:

  • When you have purchased goods from www.planet-knox.com, we will retain the billing data until the end of the relevant accounting period, normally seven years from the billing date;
  • When you make a payment, we will retain your payment details up to the certification of the payment and the completion of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment;
  • When you provide us with personal data in order to use the services of www.planet-knox.com, such as marketing communications, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service;
  • When you give us your consent to send you marketing communications, you can withdraw your consent at any time. We will consider your consent to be current for five years from your last interaction with any email that we send you, or with www.planet-knox.com.
  • When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.
  • When you contact our Customer Support team, we will keep any additional personal data you provide that is specific to your enquiry for as long as you remain an active customer of www.planet-knox.com.

7) YOUR RIGHTS

You have the right to request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity).
If you would like a copy of some or all of your personal data, please email or write to us using the contact details in this policy.

If we do hold data about you we will:

  • give you a description of it
  • tell you why we are holding it
  • tell you who it could be shared with
  • tell you how long we will keep the data
  • if the data was not provided by you, we will give you any available information such as the source of the data
  • tell you if the data has been used for automated decision making
  • tell you if the data is stored outside of the European Economic Area, and if so what safeguards are in place to protect your personal data
  • let you have a concise and clear copy of the data

You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate.

If you have given us your consent to use your personal data for marketing, you have the right to withdraw your consent at any time by calling our Customer Support team, clicking “unsubscribe” on a marketing email.

You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.

You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to cease processing promptly and to delete your personal data. You have the right to receive a copy of your data that we process based on your consent or on the basis of a contract with you in a standard format.

To exercise any of these rights, you can contact our Customer Support team at [email protected] or +44 1900 825825 or write to our Privacy Team at Are PLANET KNOX LTD of UNIT 5, DERWENT MILLS COMMERCIAL PARK, COCKERMOUTH, CUMBRIA, CA130HT, UNITED KINGDOM.

To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.

8) SECURITY

We protect your personal data with specific technical and organisational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.
In particular, we use security measures that guarantee: pseudonymisation or encryption of your data; the confidentiality, integrity, and availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, PLANET KNOX LTD undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of processing.

9) COMPLAINTS

If you believe that PLANET KNOX LTD is processing your personal data in contravention of the Law, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection. In the UK, the complaint can be presented to the ICO. More information on how to complain is available on the ICO’s website at https://ico.org.uk/.

CHANGES TO THIS NOTICE

We keep our Privacy Policy under regular review in order to reflect changes in our services and in privacy regulation.

This Privacy Policy was last updated on 29th May 2018

10) LEGISLATIVE REFERENCES AND USEFUL LINKS.

The processing of your personal data is carried out by PLANET KNOX LTD in compliance with the Regulation (EU) 2016/679 general regulation on data protection, UK Data Protection Act 2018 and rules on the processing of personal data (https://ico.org.uk/.).

Cookies – Short Form

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can find out what cookies we use on the site by visiting our Privacy Centre and looking under the “View Cookie Preferences” header.