{"id":142224,"date":"2020-06-16T09:27:40","date_gmt":"2020-06-16T09:27:40","guid":{"rendered":"https:\/\/www.planet-knox.com\/?page_id=142224"},"modified":"2024-07-11T08:27:37","modified_gmt":"2024-07-11T08:27:37","slug":"world-returns","status":"publish","type":"page","link":"https:\/\/www.planet-knox.com\/bg\/product-returns\/world-returns\/","title":{"rendered":"World Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid gradient-container-1\"><div class=\"gradient-column-1 wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n<div class=\"norebro-message-module-sc message-box  error messagemodule\"\n\tid=\"norebro-custom-69e38c7bb7632\" \n\t \n\t>\n\t\n\tPLEASE NOTE: This is to return or exchange products we have shipped to you within the last 30 days, that have not been used.<br\/><strong>IF YOU HAVE A WARRANTY CLAIM, USING THIS SYSTEM COULD SLOW DOWN YOUR WARRANTY PROCESS.<\/strong> If you have a warranty claim use the Warranty Form.\n\t\t\t<a href=\"https:\/\/www.planet-knox.com\/bg\/warranty-request\/\"\t>\n\t\t\tKnox Warranty Form\t\t<\/a>\n\t\n\t\t\t<div class=\"close\">\n\t\t\t<span class=\"ion-ios-close-empty\"><\/span>\n\t\t<\/div>\n\t\n<\/div>\n\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid gradient-container-2 vc_row-o-content-top vc_row-flex\"><div class=\"gradient-column-2 wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"norebro-heading-sc heading text-center\"\n\tid=\"norebro-custom-69e38c7bb7c17\" \n\t \n\t>\n\t\n\t\n\t\n\t<h3 class=\"title\">\n\t\tReturning your Product\t<\/h3>\n\n\t\n\t\t\t<p class=\"subtitle\">\n\t\t\t\t\t<\/p>\n\t\t\n<\/div><div class=\"norebro-text-sc\" \n\tid=\"norebro-custom-69e38c7bb7c72\" \n\t \n\t>\n\n\t<p style=\"text-align: center;\">We\u2019re sorry that you need to return a Knox product to us, but we will try to make it as painless as possible.<\/p>\n\t\n<\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"norebro-accordion-s\u0441 accordion-box\" \n\tid=\"norebro-custom-69e38c7bb7d2c\"\n\tdata-norebro-accordion=\"0\"\n\t \n\t>\n\n\t<div id=\"1670939355589-f20bd553-db0f\" class=\"item\">\n\t\n\t<div class=\"title\">\n\t\t\t\t<h4>1. Email Us with your intent to exchange \/ return<\/h4>\n\t\t<div class=\"control\">\n\t\t\t<span class=\"ion-plus\"><\/span>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"content\">\n\t\t<div class=\"wrap\">\n\t\t\t<ul>\n<li><a href=\"\/bg\/worldwide-return-exchange\/\"><strong>CLICK HERE<\/strong><\/a> (Opens in new window) to message us with your request to return\/exchange a product.<\/li>\n<li>We will then reply and provide you with the documentation needed for the products to return safely through customs.\u00a0<strong>Usually within 72hours.<\/strong><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><div id=\"1670939355626-b339c536-4f0a\" class=\"item\">\n\t\n\t<div class=\"title\">\n\t\t\t\t<h4>2. Pack up your product in new condition with tags. Include your returns form in the package.<\/h4>\n\t\t<div class=\"control\">\n\t\t\t<span class=\"ion-plus\"><\/span>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"content\">\n\t\t<div class=\"wrap\">\n\t\t\t<ul>\n<li><strong>IMPORTANT:<\/strong>\u00a0Write \u201c<strong>Planet Knox Returns<\/strong>\u201d and\u00a0<strong>your order ID<\/strong>\u00a0on the outside of the package.<\/li>\n<li>Attach the documentation we provided you to the outside of the package in an envelope for customs.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><div id=\"1670939581384-e7907b80-d55e\" class=\"item\">\n\t\n\t<div class=\"title\">\n\t\t\t\t<h4>3. Mark your package properly<\/h4>\n\t\t<div class=\"control\">\n\t\t\t<span class=\"ion-plus\"><\/span>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"content\">\n\t\t<div class=\"wrap\">\n\t\t\t<ul>\n<li><strong>IMPORTANT: You must mark all returns as RETURNED GOODS  &#8211;  FAILED SALE<\/strong>.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><div id=\"1670939621201-95acacd1-8e74\" class=\"item\">\n\t\n\t<div class=\"title\">\n\t\t\t\t<h4>4. Return your package using courier of your choice<\/h4>\n\t\t<div class=\"control\">\n\t\t\t<span class=\"ion-plus\"><\/span>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"content\">\n\t\t<div class=\"wrap\">\n\t\t\t<ul>\n<li>Ship your package.\u00a0<strong>We would highly recommend paying for tracking and insurance of your product. Please retain proof of postage.<\/strong><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><div id=\"1670939635686-5cabed24-6101\" class=\"item\">\n\t\n\t<div class=\"title\">\n\t\t\t\t<h4>5. Refund \/ Exchange<\/h4>\n\t\t<div class=\"control\">\n\t\t\t<span class=\"ion-plus\"><\/span>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"content\">\n\t\t<div class=\"wrap\">\n\t\t\t<ul>\n<li>Once your product arrives we will examine it.<\/li>\n<li>Once passed inspection we will refund your payment method within 14 days of the receipt of product.<\/li>\n<li>Exchanges will be done as quickly as possible, if the product is not currently in stock, turnaround will be dictated based on the ETA\u2019s on the website.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\t\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"PLEASE NOTE: This is to return or exchange products we have shipped to you within the last 30 days, that have not been used.IF YOU HAVE A WARRANTY CLAIM, USING THIS SYSTEM COULD SLOW DOWN YOUR WARRANTY PROCESS. If you have a warranty claim use...","protected":false},"author":1,"featured_media":0,"parent":142190,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-142224","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.planet-knox.com\/bg\/wp-json\/wp\/v2\/pages\/142224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planet-knox.com\/bg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.planet-knox.com\/bg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.planet-knox.com\/bg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planet-knox.com\/bg\/wp-json\/wp\/v2\/comments?post=142224"}],"version-history":[{"count":0,"href":"https:\/\/www.planet-knox.com\/bg\/wp-json\/wp\/v2\/pages\/142224\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.planet-knox.com\/bg\/wp-json\/wp\/v2\/pages\/142190"}],"wp:attachment":[{"href":"https:\/\/www.planet-knox.com\/bg\/wp-json\/wp\/v2\/media?parent=142224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}