About Us Planet Knox Limited are completely
dedicated to your total satisfaction. If you have any suggestions
or comments please email us at sales@planet-knox.com.
Our Contact details: Planet Knox Limited Unit 5, Derwent
Mills Wakefield Road Cockermouth Cumbria CA13 0HT United
Kingdom
Phone:01900 825825 Fax: 01900 824824 Email: sales@planet-knox.com
VAT registration number: GB 698 5461 71
Making A Purchase Making a purchase could
not be easier. Just browse our catalogue and click on any
items that you wish to buy and put them into the shopping
cart. After you have finished your selection, you will be
asked for a few details that we need to be able to satisfy
the order.
We accept credit card payment. If you are shopping from
a country other than the UK, place your order and your credit
card company will convert the transaction to your own currency.
We accept Visa and Mastercard. You may send your credit
card information via phone, fax, surface mail or over the
Internet.
Shipping And Handling All parcels are delivered
in the UK by First Class Recorded Post or Courier. The parcel
must usually be signed for at the credit card holder's address.
It is impossible to specify an exact time for delivery,
but if requested, we will endeavour to deliver a parcel
on a specific day.
All parcels delivered in Europe or the Rest of the World
will be sent by Recorded Post or courier. Please contact
us if you require any more details.
Delivery Schedule We will normally despatch
your order to you within 3 business days. Occasionally there
may be a delay for various reasons such as such material
shortages, import delays or higher than anticipated demand.
We will, of course, make every effort to keep you informed
by email. You will be given the option of cancelling your
order if you would rather not wait.
Tax Charges For orders made from the UK
or the European Union, 17.5% VAT is added. All other orders
are VAT free.
Credit Card Security All credit card numbers
are encrypted in the software when the order is placed using
128 bit encryption. They are only decrypted after they reach
our computer. They are not held in clear text on any web
site.
Guarantee We want you to be delighted every
time you shop with us. Occasionally though, we know you
may want to return items. That's why under our 30-day returns
guarantee, if for any reason you are unhappy with your purchase,
you can return it to us in its original packaging and in resaleable condition within
30 days of the date you received the item (we reserve the right to charge a fee to replace product packaging which is damaged or defaced). We will issue
a full refund for the price you paid for the item. Please
give us at least 2 weeks to process your refund once we've
received your goods. The refund will be credited to the
payment card account. Please see procedure and conditions below under Returns Policy.
Returns Policy Under the distance selling
regulations you have the legal right to cancel your order
within 7 working days of receipt of the goods. To cancel
a purchase you must first notify us in writing by mail,
fax or email, a telephone call is not sufficient.
For your protection, we recommend that you use a recorded-delivery
service for returning the goods. If we do not receive the
item back from you, we may arrange for collection of the
item from your residence at your cost.
Please note that you will be responsible for the costs of
returning the items to us unless we delivered the item to
you in error, or if the item is damaged or defective.
Please notify us before returning goods either by phone on 01900 825825 of be e-mail sales@planet-knox.com. Failure to do so may see packages refused delivery and returned to mailer. Please include sender's name, address and phone number along with a copy of the original receipt and a reason for return.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
If you are returning an item because of an error on our
part or because it is damaged or defective, we will be happy
to refund the delivery charges incurred in sending the item
to you and we'll also reimburse your costs in returning
it to us.
If you wish us to collect incorrect, damaged or faulty goods
from a UK address, please phone us on 01900 825825. This
line is available Monday to Friday 8.30am to 5.00pm and
calls are charged at the standard rate. We will then arrange
for collection of the goods.
Privacy Policy Planet Knox Limited does
not disclose buyers' information to third parties. Cookies
are used on this shopping site to keep track of the contents
of your shopping cart once you have selected an item, to
store delivery addresses if the address book is used and
to store your details.
Accuracy of content
Planet Knox Ltd has taken every care in the preparation
of the content of this website, in particular to ensure
that prices quoted are correct at time of publishing and
all products have been fairly described. However, orders
will only be accepted if there are no material errors in
the description of the goods or their prices as advertised
on this website. All prices are displayed inclusive of VAT.
Packaging may vary from that shown. The weights, dimensions
and capacities given are approximate only.
Law, jurisdiction and language
This website, any content contained herein and any contract
brought into being as a result of usage of this website
are governed by and construed in accordance with English
Law. The parties to any such contract agree to submit to
the exclusive jurisdiction of the courts of England and
Wales. All contracts are concluded in English.
